Return and Refund Policy
Terms & Conditions
1. General Information
This website is operated by Ethnopur . By accessing this website and placing an order, you agree to be bound by the following Terms & Conditions.
The products sold on this website are handmade ethnic silver jewelry, crafted using traditional techniques. Due to the artisanal nature of the products, each piece is unique.
2. Products
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All jewelry is handcrafted, primarily made of silver.
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Product images are for reference only. Minor variations in shape, texture, finish, or tone may occur.
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These variations are a natural result of handmade craftsmanship and do not constitute defects.
3. Prices
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All prices are displayed in Euros (€) and include applicable taxes unless otherwise stated.
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We reserve the right to change prices at any time without prior notice. Confirmed orders will not be affected.
4. Orders
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Once an order is placed, you will receive an order confirmation email.
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We reserve the right to cancel or refuse any order due to stock availability, pricing errors, or payment issues.
5. Shipping
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Orders are shipped to the address provided by the customer during checkout.
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Delivery times are estimated and may vary depending on destination.
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We are not responsible for delays caused by courier services or incorrect shipping information provided by the customer.
6. Right of Withdrawal
In accordance with European Union consumer regulations, customers have the right to withdraw from their purchase within 14 calendar days from the date of delivery, except in the cases listed below.
Exceptions to the Right of Withdrawal
For hygiene and safety reasons, returns are not accepted for:
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Earrings or jewelry intended for direct body use that has been unsealed or worn.
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Customized or made-to-order items.
7. Returns
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Items must be returned unused, in perfect condition, and in their original packaging.
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Return shipping costs are the responsibility of the customer, unless the return is due to our error.
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Once the returned item is received and inspected, the refund process will begin.
8. Refunds
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Refunds will be issued using the original payment method.
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Original shipping costs are non-refundable.
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Processing times may vary depending on the customer’s bank or payment provider.
9. Defective Products
If a product has a manufacturing defect, the customer must contact us within 48 hours of receiving the order, providing clear photographic evidence.
In such cases, we will offer a replacement or refund, as appropriate.
10. Jewelry Care
Silver is a noble metal and may naturally oxidize over time.
We are not responsible for normal wear, oxidation, or damage caused by improper use, exposure to water, chemicals, perfumes, or sweat.
11. Intellectual Property
All content on this website, including images, text, designs, and logos, is the property of Ethnopur and may not be reproduced without prior written consent.
12. Liability
We are not responsible for:
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Improper or unintended use of the products.
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Allergic reactions due to individual sensitivities to metals.
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Indirect or consequential damages arising from the use of this website or its products.